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Privacy Policy

The important stuff

The following are the rules of use for all offers in Your Voucher book or App. By purchasing Your Voucher book you agree to abide by these rules:

1. Offers are valid until 7th January 2019 or unless offer states otherwise, and offers are subject to availability.

2. Each offer carries unique terms & conditions of use. All users are advised to check the terms of each voucher carefully before use. Read each offer carefully for valid dates, times and age restrictions. If in any doubt, please contact business directly before travelling.

3. Your Voucher book makes no warranty as to the suitability of neither the premises, nor the quality or availability of their service, food or drink. Should you find yourself dissatisfied with the service offered to you, please take up any complaint directly with the provider. We are happy to receive reports from book users on very poor service provided by businesses entered in the book but regret that we cannot act on your behalf in pursuing any complaint or claim.

4. Your Voucher book will not be responsible if any establishment breaches its contract or refuses to accept the Your Voucher Book voucher. However, it will attempt to secure compliance.

5. Dining section The maximum number of vouchers that may be presented for a group dining is 4, unless otherwise stated on the individual terms & conditions for the retailer.

The number of vouchers that can be presented to number of diners is as follows:

When 2 or more people are dining together the following will apply

  • One bill per table
  • The lower priced dishes will be deducted from the bill

Example: Group of 4 people dining and 4 main dishes ordered

2 main dish vouchers presented = 2 main dishes will be deducted from the bill

6. Hair & Beauty Section Vouchers can be used in 2 different ways and some offer both options please tap the more info button for the individual retailer to find what they acccept

If the voucher is valid for use between two people the following applies:

  • Call the salon to book both appointments.
  • The person visiting first will pay for the service in full and show the redemption screen.
  • The second person visiting the salon for the service will receive it free.

If the voucher is valid for use by one person the following applies

  • Call the salon to book your appointment.
  • On your first visit you will pay in full for the service and show the redemption screen.
  • Book your next appointment before you leave.
  • On your next visit your service will be free.

7. Leisure Section When using the leisure voucher if it doesn’t state 1 person use, then 2 person use automatically applies.

If the voucher is valid for use between two people the following applies:

  • Call the venue to book if required.
  • Both go along to the venue.
  • Present the redemption screen and pay for just one person.

If the voucher is valid for use by one person the following applies:

  • Call the venue to book if required.
  • On your first visit you will pay in full for the activity and present the redemption screen.
  • On your next visit the activity will be free.

8. Printed version

  1. All discounts and offers in Your Voucher book are valid on presentation of a valid voucher & membership card. Amended, photocopied or defaced vouchers will not be accepted. Please carry your Membership Card with you at all times.
  2. Present your voucher to a participating business to receive your discount. Unless the offer states otherwise, you may only use an offer once and the voucher must be surrendered.
  3. Replacement Membership Cards cost £15, irrespective of the reason you require such replacement Membership Card.

9. App version

  1. All discounts and offers in Your Voucher Book App are valid on presentation of the redemption screen and the retailer will be notified of redeemed vouchers.
  2. Present your redemption screen to a participating business to receive your discount. Unless the offer states otherwise, you may only use an offer once. To redeem multiple vouchers, if that retailers allows multiple vouchers, tap the related offers button on the first redemption screen and you will be shown the other vouchers you have available, for that retailer.
  3. Please do not redeem a voucher until you are due to pay, the redemption screen will time out and the screen and voucher will no longer be available.

9.1. Availability of App

  • Planned maintenance - There will be times when we need to carry out planned maintenance on the App, which will mean the App is unavailable for a period of time. Where possible, we will try to carry out this maintenance at times of the day which will have the least disruption to your use of the App, however we cannot guarantee this. We will always try to provide advance notice of any planned maintenance to you.
  • Unplanned maintenance - This may be due to technical glitches or system errors, in these circumstances we will attempt to restore your service as quickly as possible.

9.2. Liability

  • The App may not always be accessible. We will not be liable for any losses if you cannot access the App.
  • We will not be liable if the device you use to access the App does not work properly.
  • We will not be liable for any consequence arising from the unavailability of the App due to any technical issue beyond our control. For the avoidance of doubt this includes unavailability, connectivity and technical issues with your device.

10. Any use of an offer in violation of these rules will render the offer void and Your Voucher Book will pursue all legal remedies available to it by the law.

11. A full refund will be honoured for books returned under the 30 day money back guarantee. The returned book must be unused and all vouchers fully intact. Membership cards must also be returned. A full refund will be honoured for Apps purchased under our 30 day money back guarantee. If you wish to cancel you must email us within 30 days from the date of purchase with your membership number to enquiries@yourvoucherbook.co.uk stating your wish to cancel. All vouchers must still be present in your account and you must not have redeemed any of the offers for you to be able to cancel.

12. Vouchers cannot be exchanged for cash unless otherwise stated and are not for re-sale. Voucher value 0.0001p.

13. Should either party be unable to perform its obligations due to circumstances beyond its control (such as fire, acts of God, acts of terrorism, flood), then the provisions of these terms shall be temporarily suspended during any such Force Majeure event. If the event continues for more than 3 months, the affected party may terminate immediately.

14. We reserve the right to vary terms and conditions of use of Your Voucher book by posting changes on our Websites. Please see the Websites for our Terms and Conditions and Privacy Policy.

15. Your Voucher book and its offers are intended for the personal use of the individual purchaser of the book and are not valid with other discount offers unless otherwise specified. The barter, trade sale, purchase, or transfer for compensation of this book, in whole or in part or any of its offers, is strictly prohibited, unless expressly authorised by Your The use of this Voucher book or App or any of its offers for advertising purposes, in any form or fashion, is strictly prohibited. The auction or sale of any voucher shall render the voucher VOID. No failure, delay or waiver by Your Entertainer enforcing or partially enforcing any of its rights under these forms shall constitute a waiver of its rights hereunder.